DSL Extreme: poor the website said ** hour service for tech...

A DSL Extreme customer review by GetHuman user ~shawnhamilton from November 16th, 2017

Background on ~shawnhamilton's case

GetHuman: ~shawnhamilton - can you tell our other DSL Extreme customers when your case took place?
~shawnhamilton: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to DSL Extreme, and if so, how?
~shawnhamilton: I used the 866-491-7221 number I found for on the GetHuman DSL Extreme customer phone number page I was on: DSL Extreme Customer Service Phone Number
GetHuman: And which of these common DSL Extreme customer issues best describes the reason you wanted to talk to them?
(Shows ~shawnhamilton a list of common DSL Extreme problems)
~shawnhamilton: "Update account information" was why I was trying to call.

~shawnhamilton's review of DSL Extreme customer service

GetHuman: So how would you sum up your experience for GetHuman's DSL Extreme customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shawnhamilton: poor the website said ** hour service for tech support. Change the hours of service or the claim* either one will add to your credibility. I was just trying to make dslextreme aware of a scam involving them.
GetHuman: Let's quantify your experience contacting DSL Extreme. On a scale of 1 to 5, how easy is it go get help on a DSL Extreme problem?
~shawnhamilton: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shawnhamilton: I'd give them a one out of five on communication.
GetHuman: And what about DSL Extreme's ability to quickly and effectively address your problem?
~shawnhamilton: For that I would say four out of five.
GetHuman: And finally- any advice for other DSL Extreme customers?
~shawnhamilton: Call them early in the day or late. Don't forget any personal or account information you might need for DSL Extreme to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shawnhamilton taken from his DSL Extreme customer service problem that occurred on November 12th, 2017.

DSL Extreme

1.62 of 5 stars | 2 reviews

~shawnhamilton's DSL Extreme Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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