Daewoo Electronics: placed on hold and despite being caller number...
A Daewoo Electronics customer review by GetHuman user ~clamcakes from November 18th, 2017
Background on ~clamcakes's case
GetHuman: ~clamcakes - can you tell our other Daewoo Electronics customers when your case took place?
~clamcakes: Yes. It was late at night, on November 10th.
GetHuman: Did you reach out to Daewoo Electronics, and if so, how?
GetHuman: And which of these common Daewoo Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~clamcakes a list of common Daewoo Electronics problems)
~clamcakes: "Returns" was why I was trying to call.
~clamcakes's review of Daewoo Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's Daewoo Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~clamcakes: placed on hold and despite being caller number "zero" no one answered. I have a simple need: replacement drain pump. Unable to locate any parts store in town or on the internet that carries parts for Daewoo appliances. Horrid experience. I am asking Brandsmart to either warn customers about the poor support at Daewoo or discontinue carrying their products, and am filing a complaint with the better business bureau.
GetHuman: Let's quantify your experience contacting Daewoo Electronics. On a scale of 1 to 5, how easy is it go get help on a Daewoo Electronics problem?
~clamcakes: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~clamcakes: I'd give them a three out of five on communication.
GetHuman: And what about Daewoo Electronics's ability to quickly and effectively address your problem?
~clamcakes: For that I would say four out of five.
GetHuman: And finally- any advice for other Daewoo Electronics customers?
~clamcakes: Call them early in the day or late. Don't forget any personal or account information you might need for Daewoo Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~clamcakes taken from his Daewoo Electronics customer service problem that occurred on November 10th, 2017.