Dairy Queen: I waited while employees had their conforsation...

A Dairy Queen customer review by GetHuman user ~jglaze from November 11th, 2017

Background on ~jglaze's case

GetHuman: ~jglaze - can you tell our other Dairy Queen customers when your case took place?
~jglaze: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Dairy Queen, and if so, how?
~jglaze: I used the 866-793-7582 number I found for on the GetHuman Dairy Queen customer phone number page I was on: Dairy Queen Customer Service Phone Number
GetHuman: And which of these common Dairy Queen customer issues best describes the reason you wanted to talk to them?
(Shows ~jglaze a list of common Dairy Queen problems)
~jglaze: "Cancel a reservation" was why I was trying to call.

~jglaze's review of Dairy Queen customer service

GetHuman: So how would you sum up your experience for GetHuman's Dairy Queen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jglaze: I waited while employees had their conforsation about a key and a roll of quarters. I asked if there was chocolate ice cream and she did not know. I ordered a medium hot fudge sunday with chocolate ice cream. I got a sunday that looked like an over sized hot dog, no top, no spoon and no napkin. Very poor service.
GetHuman: Let's quantify your experience contacting Dairy Queen. On a scale of 1 to 5, how easy is it go get help on a Dairy Queen problem?
~jglaze: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jglaze: I'd give them a one out of five on communication.
GetHuman: And what about Dairy Queen's ability to quickly and effectively address your problem?
~jglaze: For that I would say four out of five.
GetHuman: And finally- any advice for other Dairy Queen customers?
~jglaze: Call them early in the day or late. Don't forget any personal or account information you might need for Dairy Queen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jglaze taken from his Dairy Queen customer service problem that occurred on November 9th, 2017.

Dairy Queen

1.67 of 5 stars | 39 reviews

~jglaze's Dairy Queen Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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