Dairy Queen: Quality complaint

A Dairy Queen customer review by GetHuman user GetHuman-plcrouch from December 8th, 2017

Background on GetHuman-plcrouch's case

GetHuman: GetHuman-plcrouch - can you tell our other Dairy Queen customers when your case took place?
GetHuman-plcrouch: Yeah. It was afternoon, on December 4th.
GetHuman: Did you reach out to Dairy Queen, and if so, how?
GetHuman-plcrouch: I used the 866-793-7582 number I found for on the GetHuman Dairy Queen customer phone number page I was on: Dairy Queen Customer Service Phone Number
GetHuman: And which of these common Dairy Queen customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-plcrouch a list of common Dairy Queen problems)
GetHuman-plcrouch: "Delivery problem" was why I was trying to call.

GetHuman-plcrouch's review of Dairy Queen customer service

GetHuman: So how would you sum up your experience for GetHuman's Dairy Queen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-plcrouch: Quality complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-plcrouch: I have been a fan of your peanut buster parfait at the Tullahoma, TN location, for a number of years. Over the past few weeks, they are using a sub-standard peanut that is hard and tasteless. Whether they are Company owned or a franchise, I don't know, but they are representing an internationally branded name, so I am hoping that someone in the home office can make a difference. I have not complained to this management, since I didn't know their corporate structure.**P. H. Crouch**** Hillwood Rd.*Tullahoma, TN *****
GetHuman: Let's quantify your experience contacting Dairy Queen. On a scale of 1 to 5, how easy is it go get help on a Dairy Queen problem?
GetHuman-plcrouch: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-plcrouch: I'd give them a three out of five on communication.
GetHuman: And what about Dairy Queen's ability to quickly and effectively address your problem?
GetHuman-plcrouch: For that I would say one out of five.
GetHuman: And finally- any advice for other Dairy Queen customers?
GetHuman-plcrouch: Call them early in the day or late. Don't forget any personal or account information you might need for Dairy Queen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-plcrouch taken from his Dairy Queen customer service problem that occurred on December 4th, 2017.

Dairy Queen

1.67 of 5 stars | 39 reviews

GetHuman-plcrouch's Dairy Queen Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Dairy Queen, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Dairy Queen in any way.

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