Dairy Queen: THE LADY ANSWERED MY CALL, SHE HEARD MY COMPLAI...

A Dairy Queen customer review by GetHuman user ~CRUIZ from November 27th, 2017

Background on ~CRUIZ's case

GetHuman: ~CRUIZ - can you tell our other Dairy Queen customers when your case took place?
~CRUIZ: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Dairy Queen, and if so, how?
~CRUIZ: I used the 866-793-7582 number I found for on the GetHuman Dairy Queen customer phone number page I was on: Dairy Queen Customer Service Phone Number
GetHuman: And which of these common Dairy Queen customer issues best describes the reason you wanted to talk to them?
(Shows ~CRUIZ a list of common Dairy Queen problems)
~CRUIZ: "Overcharge/Strange charge" was why I was trying to call.

~CRUIZ's review of Dairy Queen customer service

GetHuman: So how would you sum up your experience for GetHuman's Dairy Queen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CRUIZ: THE LADY ANSWERED MY CALL, SHE HEARD MY COMPLAINT AND SHE JUST SAID, "THANK YOU FOR CALLING, HAVE A GOOD DAY." AND HUNG UP. *I CALLED BACK VERY UPSET AND SHE SAID THEY DIDNT TAKE PRANK CALLS, I WAS QUITE UPSET THAT I AM CALLING TO FIX A ISSUE I HAD WITH MY VISIT TO ONE OF THEIR STORES AND THEY TREAT MY COMPLAINT AS A JOKE. AND WHILE THE SECOND TIME SHE DID TAKE MY COMPLAINT SHE DIDNT SEEM TO CONCERNED. TALKED TO ME IN A VERY UNIMPORTANT MATTER AND I AM SURE THEY WILL NOT DO ANYTHING ABOUT THE ISSUE STILL EXCISTING WITH THE STORE.
GetHuman: Let's quantify your experience contacting Dairy Queen. On a scale of 1 to 5, how easy is it go get help on a Dairy Queen problem?
~CRUIZ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CRUIZ: I'd give them a one out of five on communication.
GetHuman: And what about Dairy Queen's ability to quickly and effectively address your problem?
~CRUIZ: For that I would say two out of five.
GetHuman: And finally- any advice for other Dairy Queen customers?
~CRUIZ: Call them early in the day or late. Don't forget any personal or account information you might need for Dairy Queen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CRUIZ taken from his Dairy Queen customer service problem that occurred on November 21st, 2017.

Dairy Queen

1.67 of 5 stars | 39 reviews

~CRUIZ's Dairy Queen Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Dairy Queen, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Dairy Queen in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!