Dallas Morning News: I contacted them twice by email thinking that w...
A Dallas Morning News customer review by GetHuman user ~jdunigan from November 12th, 2017
Background on ~jdunigan's case
GetHuman: ~jdunigan - can you tell our other Dallas Morning News customers when your case took place?
~jdunigan: Sure. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Dallas Morning News, and if so, how?
GetHuman: And which of these common Dallas Morning News customer issues best describes the reason you wanted to talk to them?
(Shows ~jdunigan a list of common Dallas Morning News problems)
~jdunigan: "Cancel subscription" was why I was trying to call.
~jdunigan's review of Dallas Morning News customer service
GetHuman: So how would you sum up your experience for GetHuman's Dallas Morning News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jdunigan: I contacted them twice by email thinking that wold be enough to cancel my subscription, no response to my emails, not even verification they received it. I called them once to cancel, then they charged my account anyway. I called again and they claimed to have cancelled again, we will see. The last phone rep, actually hung up on me without saying goodbye or we hope you will subscribe again. I'm never going to purchase or support this paper ever again. and I will gladly tell everyone how horrible their customer service is.
GetHuman: Let's quantify your experience contacting Dallas Morning News. On a scale of 1 to 5, how easy is it go get help on a Dallas Morning News problem?
~jdunigan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jdunigan: I'd give them a four out of five on communication.
GetHuman: And what about Dallas Morning News's ability to quickly and effectively address your problem?
~jdunigan: For that I would say three out of five.
GetHuman: And finally- any advice for other Dallas Morning News customers?
~jdunigan: Call them early in the day or late. Don't forget any personal or account information you might need for Dallas Morning News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jdunigan taken from his Dallas Morning News customer service problem that occurred on November 7th, 2017.