Dallas Morning News: I moved in August and called to give them my ne...
A Dallas Morning News customer review by GetHuman user ~glolilly from November 4th, 2017
Background on ~glolilly's case
GetHuman: ~glolilly - can you tell our other Dallas Morning News customers when your case took place?
~glolilly: Yup. It was evening, on October 29th.
GetHuman: Did you reach out to Dallas Morning News, and if so, how?
GetHuman: And which of these common Dallas Morning News customer issues best describes the reason you wanted to talk to them?
(Shows ~glolilly a list of common Dallas Morning News problems)
~glolilly: "Lower my bill" was why I was trying to call.
~glolilly's review of Dallas Morning News customer service
GetHuman: So how would you sum up your experience for GetHuman's Dallas Morning News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~glolilly: I moved in August and called to give them my new address. I already had my visa attached to my service. I quickly received newspapers at my new house. All of a sudden newspapers stopped coming. I called and they said they started sending bills to the old address. Why they hadn't before? They said I owed $** and they to pay $*** to restart service. What? Their mistake and they penalizing the customer! Bad Subscription Service! Bad Customer Service!
GetHuman: Let's quantify your experience contacting Dallas Morning News. On a scale of 1 to 5, how easy is it go get help on a Dallas Morning News problem?
~glolilly: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~glolilly: I'd give them a four out of five on communication.
GetHuman: And what about Dallas Morning News's ability to quickly and effectively address your problem?
~glolilly: For that I would say five out of five.
GetHuman: And finally- any advice for other Dallas Morning News customers?
~glolilly: Call them early in the day or late. Don't forget any personal or account information you might need for Dallas Morning News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~glolilly taken from his Dallas Morning News customer service problem that occurred on October 29th, 2017.