Dallas Morning News: I purchase the paper for the coupons. I bought...
A Dallas Morning News customer review by GetHuman user ~B from November 6th, 2017
Background on ~B's case
GetHuman: ~B - can you tell our other Dallas Morning News customers when your case took place?
~B: Sure. It was morning, on October 29th.
GetHuman: Did you reach out to Dallas Morning News, and if so, how?
GetHuman: And which of these common Dallas Morning News customer issues best describes the reason you wanted to talk to them?
(Shows ~B a list of common Dallas Morning News problems)
~B: "Delivery problem" was why I was trying to call.
~B's review of Dallas Morning News customer service
GetHuman: So how would you sum up your experience for GetHuman's Dallas Morning News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~B: I purchase the paper for the coupons. I bought a couple of papers at different times, and I found the coupons were not in the package. I called them immediately both times, and they told me they would give me a voucher. Months passed and I got nothing. I called back several times, and they told me after the third time that someone from the finance dept would call me back. Of course, no one did. I called back and was told that they can't guarantee the coupons in the paper-except to subscribers. So unless you want the junk that is left over, (which may or may not be what you paid for) I would be careful with the DMN. The helpful and intelligent rep told me to return the paper to the store (two months later)LOL. I asked her if they had a marketing dept or a complaint dept I could speak to, and she said that she did not know. SAD! I am a person that really cares about how you treat me after my purchase.
GetHuman: Let's quantify your experience contacting Dallas Morning News. On a scale of 1 to 5, how easy is it go get help on a Dallas Morning News problem?
~B: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~B: I'd give them a five out of five on communication.
GetHuman: And what about Dallas Morning News's ability to quickly and effectively address your problem?
~B: For that I would say two out of five.
GetHuman: And finally- any advice for other Dallas Morning News customers?
~B: Call them early in the day or late. Don't forget any personal or account information you might need for Dallas Morning News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~B taken from his Dallas Morning News customer service problem that occurred on October 29th, 2017.