Dallas Morning News: The story: ******-SUN, I am long time subscribe...
A Dallas Morning News customer review by GetHuman user ~mad in grand prairie from November 16th, 2017
Background on ~mad in grand prairie's case
GetHuman: ~mad in grand prairie - can you tell our other Dallas Morning News customers when your case took place?
~mad in grand prairie: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Dallas Morning News, and if so, how?
GetHuman: And which of these common Dallas Morning News customer issues best describes the reason you wanted to talk to them?
(Shows ~mad in grand prairie a list of common Dallas Morning News problems)
~mad in grand prairie: "Complaint" was why I was trying to call.
~mad in grand prairie's review of Dallas Morning News customer service
GetHuman: So how would you sum up your experience for GetHuman's Dallas Morning News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad in grand prairie: The story: ******-SUN, I am long time subscriber. Paper was wet (rained). Called around *:**am. L*M on auto voice and verified that a newspaper would be sent. **:**am , no paper, called-spoke less than * sec. with someone & they h*u or disconnected (after a ** min wait on hold). Called back ( again another LONG hold time), got another person. They were short & curt. Stating the paper would be here by **:**am. Noon-no paper. called back, after ** min hold I h*u & gave up. Never a paper delivered. Finally today, I call & get a credit on my acct. I told them of the issue. The sd they rec **** calls in an hr.(reason for hold-no excuse for rudeness) & they ran out of newspapers. TOTALLY UNACCEPTABLE SERVICE
GetHuman: Let's quantify your experience contacting Dallas Morning News. On a scale of 1 to 5, how easy is it go get help on a Dallas Morning News problem?
~mad in grand prairie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad in grand prairie: I'd give them a five out of five on communication.
GetHuman: And what about Dallas Morning News's ability to quickly and effectively address your problem?
~mad in grand prairie: For that I would say two out of five.
GetHuman: And finally- any advice for other Dallas Morning News customers?
~mad in grand prairie: Call them early in the day or late. Don't forget any personal or account information you might need for Dallas Morning News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad in grand prairie taken from his Dallas Morning News customer service problem that occurred on November 15th, 2017.