Dashlane: A trojan virus somehow was installed on my Dash...
A Dashlane customer review by GetHuman user ~Kenny from November 24th, 2017
Background on ~Kenny's case
GetHuman: ~Kenny - can you tell our other Dashlane customers when your case took place?
~Kenny: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Dashlane, and if so, how?
GetHuman: And which of these common Dashlane customer issues best describes the reason you wanted to talk to them?
(Shows ~Kenny a list of common Dashlane problems)
~Kenny: "Cancel service" was why I was trying to contact.
~Kenny's review of Dashlane customer service
GetHuman: So how would you sum up your experience for GetHuman's Dashlane customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kenny: A trojan virus somehow was installed on my Dashlane Launcher. No help no returned emails. Dashlane is a joke.
GetHuman: Let's quantify your experience contacting Dashlane. On a scale of 1 to 5, how easy is it go get help on a Dashlane problem?
~Kenny: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kenny: I'd give them a two out of five on communication.
GetHuman: And what about Dashlane's ability to quickly and effectively address your problem?
~Kenny: For that I would say one out of five.
GetHuman: And finally- any advice for other Dashlane customers?
~Kenny: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dashlane to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kenny taken from his Dashlane customer service problem that occurred on November 19th, 2017.