Dashlane: First of all I need my passwords to look for a...

A Dashlane customer review by GetHuman user ~darus from November 24th, 2017

Background on ~darus's case

GetHuman: ~darus - can you tell our other Dashlane customers when your case took place?
~darus: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Dashlane, and if so, how?
~darus: I used a help page I found on the GetHuman Dashlane customer service contact info page: Contact Dashlane Customer Service
GetHuman: And which of these common Dashlane customer issues best describes the reason you wanted to talk to them?
(Shows ~darus a list of common Dashlane problems)
~darus: "Account Access" was why I was trying to contact.

~darus's review of Dashlane customer service

GetHuman: So how would you sum up your experience for GetHuman's Dashlane customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~darus: First of all I need my passwords to look for a job and they're just GONE! WTH!!! The app wouldn't stay open and of course there's no phone number to contact Dashlane. I think I'm gonna put my experience on facebook. Horrible!!!
GetHuman: Let's quantify your experience contacting Dashlane. On a scale of 1 to 5, how easy is it go get help on a Dashlane problem?
~darus: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~darus: I'd give them a three out of five on communication.
GetHuman: And what about Dashlane's ability to quickly and effectively address your problem?
~darus: For that I would say four out of five.
GetHuman: And finally- any advice for other Dashlane customers?
~darus: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dashlane to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~darus taken from his Dashlane customer service problem that occurred on November 16th, 2017.

Dashlane

1.00 of 5 stars | 43 reviews

~darus's Dashlane Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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