Message to Dashlane *August **, *:** pm *Today...

A Dashlane customer review by GetHuman user GetHuman-tomezd from November 29th, 2017

Background on GetHuman-tomezd's case

GetHuman: GetHuman-tomezd - can you tell our other Dashlane customers when your case took place?
GetHuman-tomezd: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Dashlane, and if so, how?
GetHuman-tomezd: I used a help page I found on the GetHuman Dashlane customer service contact info page: Contact Dashlane Customer Service
GetHuman: And which of these common Dashlane customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tomezd a list of common Dashlane problems)
GetHuman-tomezd: "Cancel service" was why I was trying to contact.

GetHuman-tomezd's review of Dashlane customer service

GetHuman: So how would you sum up your experience for GetHuman's Dashlane customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tomezd: Message to Dashlane *August **, *:** pm *Today, Sunday, I attempted to login on one of my iPad third *generation devices. Message an unknown error has occurred, please try later. The thing is I can login on my iPhone * Plus , another's ipad *rd generation and on my iPhone *, Hewlett Packard HP En-Super laptop. I have conducted a few trouble shooting excercises .**. Deleted and reinstalled app**. Reset network settings**. Cleared my cache**I have deleted the app, cleared the cache,again.. I downloaded the app for the third time. I cannot provide you a screen shot Beause, after I enter my password and, enter the security code, then while the app is decrypting the data locally, it crashes. This is really frustrating **I cannot login to the web desktop app for Dashlane, here again I can login on all my other devices as noted above.*They will not refund the balance of my *yr subscription.*https:**www.dashlane.com*app**signin**The website request I provide the email associated with my account, I am typing in the email associated with my account
GetHuman: Let's quantify your experience contacting Dashlane. On a scale of 1 to 5, how easy is it go get help on a Dashlane problem?
GetHuman-tomezd: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tomezd: I'd give them a one out of five on communication.
GetHuman: And what about Dashlane's ability to quickly and effectively address your problem?
GetHuman-tomezd: For that I would say four out of five.
GetHuman: And finally- any advice for other Dashlane customers?
GetHuman-tomezd: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dashlane to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tomezd taken from his Dashlane customer service problem that occurred on November 19th, 2017.

Dashlane

1.00 of 5 stars | 43 reviews

GetHuman-tomezd's Dashlane Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Dashlane, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Dashlane in any way.

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