Dashlane: Contact Me Back or give a Phone Number
A Dashlane customer review by GetHuman user GetHuman-sasseel from November 29th, 2017
Background on GetHuman-sasseel's case
GetHuman: GetHuman-sasseel - can you tell our other Dashlane customers when your case took place?
GetHuman-sasseel: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Dashlane, and if so, how?
GetHuman: And which of these common Dashlane customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sasseel a list of common Dashlane problems)
GetHuman-sasseel: "Hacked Account" was why I was trying to contact.
GetHuman-sasseel's review of Dashlane customer service
GetHuman: So how would you sum up your experience for GetHuman's Dashlane customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sasseel: Contact Me Back or give a Phone Number
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-sasseel: Dashlane has not logged me into anything since Friday. I emailed them...NO RESPONSE!! I tried to call, but no one will give me their frickin' number, I tried their FAQs but that was a total bust. Is it a virus and their not telling us or WHAT!!!!???? I can't even sign in to leave this because DASHLANE has them ALL and I can't get to them!!!!!
GetHuman: Let's quantify your experience contacting Dashlane. On a scale of 1 to 5, how easy is it go get help on a Dashlane problem?
GetHuman-sasseel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sasseel: I'd give them a four out of five on communication.
GetHuman: And what about Dashlane's ability to quickly and effectively address your problem?
GetHuman-sasseel: For that I would say three out of five.
GetHuman: And finally- any advice for other Dashlane customers?
GetHuman-sasseel: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dashlane to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sasseel taken from his Dashlane customer service problem that occurred on November 21st, 2017.