Debenhams: Customer Order Number:*********My order was pla...
A Debenhams customer review by GetHuman user ~sandra from November 19th, 2017
Background on ~sandra's case
GetHuman: ~sandra - can you tell our other Debenhams customers when your case took place?
~sandra: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Debenhams, and if so, how?
GetHuman: And which of these common Debenhams customer issues best describes the reason you wanted to talk to them?
(Shows ~sandra a list of common Debenhams problems)
~sandra: "Complaint" was why I was trying to contact.
~sandra's review of Debenhams customer service
GetHuman: So how would you sum up your experience for GetHuman's Debenhams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sandra: Customer Order Number:*********My order was placed on **th November **** and having received my Debenhams Statement today I noticed the full payment of ***£***.** was entered onto my account on that day.**Today I checked my original email from Debenhams (received on **th November ****) and clicked the Track and Trace Order link and was surprised to see that the Status Date*Time was now showing: *****.**** **.** and Status was showing: Delivery to Customer. As I have to date not been contacted by Debenhams with regard to the delivery I rang Customer Services and spoke to Tom Brook who confirmed that the chair I had ordered was ready for dispatch by the supplier on **th December. I informed Tom that I was surprised I had not been contacted on **th December to arrange a delivery date as I would like to receive the chair for Christmas. He asked me to hold the line whilst he telephoned the supplier. He came back to me and said the supplier could not deliver the item before Christmas an
GetHuman: Let's quantify your experience contacting Debenhams. On a scale of 1 to 5, how easy is it go get help on a Debenhams problem?
~sandra: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sandra: I'd give them a two out of five on communication.
GetHuman: And what about Debenhams's ability to quickly and effectively address your problem?
~sandra: For that I would say three out of five.
GetHuman: And finally- any advice for other Debenhams customers?
~sandra: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Debenhams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sandra taken from his Debenhams customer service problem that occurred on November 12th, 2017.