Debenhams: I ordered dishes for an address in London, not...
A Debenhams customer review by GetHuman user ~Fed up from November 22nd, 2017
Background on ~Fed up 's case
GetHuman: ~Fed up - can you tell our other Debenhams customers when your case took place?
~Fed up : Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Debenhams, and if so, how?
GetHuman: And which of these common Debenhams customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed up a list of common Debenhams problems)
~Fed up : "Cancel order" was why I was trying to contact.
~Fed up 's review of Debenhams customer service
GetHuman: So how would you sum up your experience for GetHuman's Debenhams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed up : I ordered dishes for an address in London, not my usual address, selected next day delivery. Travelled to London to meet delivery for which no time slot was given other than *am - *pm. Waited until *.**. Rang and was told that actually *pm can be as late as *pm. Sat about in flat for extra *.* hours, with no further update or communication from Debenhams. Rang at *.** to be told for first time that there was a problem with the courier service and that all they could do was refund ***£*.**. Left flat just before *pm- no delivery. Rang this morning to rearrange delivery to billling address, most incovenient, as will have to transport dinnerware on train to London myself piece by piece over several weeks. Debenhams refused to use billing address as alternative delivery address, and suggested cancelling my order. Left me on hold for ** minutes, while Debenhams recording announced repeatedly the merits of their delivery service(!). He returned on the line and then asked me to hold
GetHuman: Let's quantify your experience contacting Debenhams. On a scale of 1 to 5, how easy is it go get help on a Debenhams problem?
~Fed up : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed up : I'd give them a one out of five on communication.
GetHuman: And what about Debenhams's ability to quickly and effectively address your problem?
~Fed up : For that I would say two out of five.
GetHuman: And finally- any advice for other Debenhams customers?
~Fed up : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Debenhams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed up taken from his Debenhams customer service problem that occurred on November 15th, 2017.