Decorglamour.com: I placed an order on September *, **** for a Wh...
A Decorglamour.com customer review by GetHuman user ~saigoeroy from November 21st, 2017
Background on ~saigoeroy's case
GetHuman: ~saigoeroy - can you tell our other Decorglamour.com customers when your case took place?
~saigoeroy: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Decorglamour.com, and if so, how?
GetHuman: And which of these common Decorglamour.com customer issues best describes the reason you wanted to talk to them?
(Shows ~saigoeroy a list of common Decorglamour.com problems)
~saigoeroy: "Make a purchase" was why I was trying to call.
~saigoeroy's review of Decorglamour.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Decorglamour.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~saigoeroy: I placed an order on September *, **** for a Whitehaus faucet that cost $***.**. I completed the order and the money was drawn from my account. I never received the faucet and on October *, ****, nearly an entire month later... I emailed customer service and told them that I never received my item and so I ordered the same item from a different location (which I received right away) and that I wanted a refund on my faucet that I had not yet received. I was met with an email from them after that that said the item was back ordered and their apologies for not making me aware. I then received a second email that same day saying that my order was scheduled to ship the next day on Oct *rd. (Obviously someone did not process my order and once I emailed them, they completed my ** day old order) ... but anyways, I had already asked for a refund and told them I purchased and installed the product from elsewhere... so obviously I dont want them sending me one. So now * days after that... this un
GetHuman: Let's quantify your experience contacting Decorglamour.com. On a scale of 1 to 5, how easy is it go get help on a Decorglamour.com problem?
~saigoeroy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~saigoeroy: I'd give them a two out of five on communication.
GetHuman: And what about Decorglamour.com's ability to quickly and effectively address your problem?
~saigoeroy: For that I would say three out of five.
GetHuman: And finally- any advice for other Decorglamour.com customers?
~saigoeroy: Call them early in the day or late. Don't forget any personal or account information you might need for Decorglamour.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~saigoeroy taken from his Decorglamour.com customer service problem that occurred on November 15th, 2017.