Del Taco: She kept asking me question then cutting me off...

A Del Taco customer review by GetHuman user ~my2cents from November 17th, 2017

Background on ~my2cents's case

GetHuman: ~my2cents - can you tell our other Del Taco customers when your case took place?
~my2cents: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Del Taco, and if so, how?
~my2cents: I used the 949-462-9300 number I found for on the GetHuman Del Taco customer phone number page I was on: Del Taco Customer Service Phone Number
GetHuman: And which of these common Del Taco customer issues best describes the reason you wanted to talk to them?
(Shows ~my2cents a list of common Del Taco problems)
~my2cents: "Cancel a reservation" was why I was trying to call.

~my2cents's review of Del Taco customer service

GetHuman: So how would you sum up your experience for GetHuman's Del Taco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~my2cents: She kept asking me question then cutting me off. I asked for xtra crispy fries. I couldnt understand her english and I didnt know if she had my order right. I confirmed at window she saide yes they fries are xtra crispy. I asked for condoments she said she already put it in bag. I got home to find SOGGY fries and no condiments. The ignorant lady working the window was just telling me yes to get me to leave the window. Next time I will hold that window up on purpose until my order is re-cooked.
GetHuman: Let's quantify your experience contacting Del Taco. On a scale of 1 to 5, how easy is it go get help on a Del Taco problem?
~my2cents: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~my2cents: I'd give them a five out of five on communication.
GetHuman: And what about Del Taco's ability to quickly and effectively address your problem?
~my2cents: For that I would say one out of five.
GetHuman: And finally- any advice for other Del Taco customers?
~my2cents: Call them early in the day or late. Don't forget any personal or account information you might need for Del Taco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~my2cents taken from his Del Taco customer service problem that occurred on November 14th, 2017.

Del Taco

2.00 of 5 stars | 15 reviews

~my2cents's Del Taco Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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