Del Taco: store **** el cajon, management rude and indiff...
A Del Taco customer review by GetHuman user ~customer from November 22nd, 2017
Background on ~customer's case
GetHuman: ~customer - can you tell our other Del Taco customers when your case took place?
~customer: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Del Taco, and if so, how?
GetHuman: And which of these common Del Taco customer issues best describes the reason you wanted to talk to them?
(Shows ~customer a list of common Del Taco problems)
~customer: "Make a reservation" was why I was trying to call.
~customer's review of Del Taco customer service
GetHuman: So how would you sum up your experience for GetHuman's Del Taco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~customer: store **** el cajon, management rude and indifferent to their mistakes with food orders. I was actually told it was my fault, that I took too long to come back - when I was on hold for ** mins before driving back to location. No Customer service standards at all. Azad and Silvia need a refresher on what customer service means and how to apply it as managers.
GetHuman: Let's quantify your experience contacting Del Taco. On a scale of 1 to 5, how easy is it go get help on a Del Taco problem?
~customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~customer: I'd give them a three out of five on communication.
GetHuman: And what about Del Taco's ability to quickly and effectively address your problem?
~customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Del Taco customers?
~customer: Call them early in the day or late. Don't forget any personal or account information you might need for Del Taco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~customer taken from his Del Taco customer service problem that occurred on November 13th, 2017.