Dell (Canada): I can only say that a company this size can go...
A Dell (Canada) customer review by GetHuman user GetHuman-51730 from November 24th, 2017
Background on GetHuman-51730's case
GetHuman: GetHuman-51730 - can you tell our other Dell (Canada) customers when your case took place?
GetHuman-51730: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Dell (Canada), and if so, how?
GetHuman: And which of these common Dell (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-51730 a list of common Dell (Canada) problems)
GetHuman-51730: "Repairs" was why I was trying to call.
GetHuman-51730's review of Dell (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-51730: I can only say that a company this size can go from excellent service to honestly horrible service is beyond me. All I wonted is a replacement battery for my laptop. I like you to try it just for the fun of it. At the end they promised me a quote that I did not receive to this date. I got a battery from another source within * business days. I would not buy another Dell product until they improve their service ***%.
GetHuman: Let's quantify your experience contacting Dell (Canada). On a scale of 1 to 5, how easy is it go get help on a Dell (Canada) problem?
GetHuman-51730: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-51730: I'd give them a one out of five on communication.
GetHuman: And what about Dell (Canada)'s ability to quickly and effectively address your problem?
GetHuman-51730: For that I would say two out of five.
GetHuman: And finally- any advice for other Dell (Canada) customers?
GetHuman-51730: Call them early in the day or late. Don't forget any personal or account information you might need for Dell (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-51730 taken from his Dell (Canada) customer service problem that occurred on November 17th, 2017.