Dell (Canada): Order an Ac Adaptor since **-**-****, twice got...
A Dell (Canada) customer review by GetHuman user ~Marcia la Jefa from November 24th, 2017
Background on ~Marcia la Jefa's case
GetHuman: ~Marcia la Jefa - can you tell our other Dell (Canada) customers when your case took place?
~Marcia la Jefa: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Dell (Canada), and if so, how?
GetHuman: And which of these common Dell (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~Marcia la Jefa a list of common Dell (Canada) problems)
~Marcia la Jefa: "Returns" was why I was trying to call.
~Marcia la Jefa's review of Dell (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marcia la Jefa: Order an Ac Adaptor since **-**-****, twice got hit in my credit score, aproved for purchase, never got confirmation nor order number, contac Dell different department, talked to cs supervisor, no help, chatted with * people Ammit and someone else who promised a supervisor to call me back, still waiting,
GetHuman: Let's quantify your experience contacting Dell (Canada). On a scale of 1 to 5, how easy is it go get help on a Dell (Canada) problem?
~Marcia la Jefa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marcia la Jefa: I'd give them a four out of five on communication.
GetHuman: And what about Dell (Canada)'s ability to quickly and effectively address your problem?
~Marcia la Jefa: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell (Canada) customers?
~Marcia la Jefa: Call them early in the day or late. Don't forget any personal or account information you might need for Dell (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marcia la Jefa taken from his Dell (Canada) customer service problem that occurred on November 22nd, 2017.