Dell - Sales: Called * separate times for a total of ** minut...
A Dell - Sales customer review by GetHuman user GetHuman-233744 from November 13th, 2017
Background on GetHuman-233744's case
GetHuman: GetHuman-233744 - can you tell our other Dell - Sales customers when your case took place?
GetHuman-233744: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Dell - Sales, and if so, how?
GetHuman: And which of these common Dell - Sales customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-233744 a list of common Dell - Sales problems)
GetHuman-233744: "Warranty claim" was why I was trying to call.
GetHuman-233744's review of Dell - Sales customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Sales customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-233744: Called * separate times for a total of ** minutes. Results: Disconnected, automated wait ** minutes, hung up after ** minutes, Disconnected. Simple request to return a Dell V*** color printer cartridge purchased from Dell but you sent me the wrong cartridge. **All the reps wanted to do was sell me additional products and all I wanted was the correct cartridge. I gave up and went to Office Max. I have always purchased my computers from Dell and have been very satisfield. I will no longer buy from Dell as this appears to be the way your company handles Customer Service.**J. Gatto
GetHuman: Let's quantify your experience contacting Dell - Sales. On a scale of 1 to 5, how easy is it go get help on a Dell - Sales problem?
GetHuman-233744: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-233744: I'd give them a one out of five on communication.
GetHuman: And what about Dell - Sales's ability to quickly and effectively address your problem?
GetHuman-233744: For that I would say four out of five.
GetHuman: And finally- any advice for other Dell - Sales customers?
GetHuman-233744: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Sales to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-233744 taken from his Dell - Sales customer service problem that occurred on November 11th, 2017.