Detroit Edison (DTE): Had an issue a shut off notice and tried to mak...
A Detroit Edison (DTE) customer review by GetHuman user ~not pleased from October 27th, 2017
Background on ~not pleased's case
GetHuman: ~not pleased - can you tell our other Detroit Edison (DTE) customers when your case took place?
~not pleased: Yes I can. It was morning, on October 21st.
GetHuman: Did you reach out to Detroit Edison (DTE), and if so, how?
GetHuman: And which of these common Detroit Edison (DTE) customer issues best describes the reason you wanted to talk to them?
(Shows ~not pleased a list of common Detroit Edison (DTE) problems)
~not pleased: "Cancel service" was why I was trying to call.
~not pleased's review of Detroit Edison (DTE) customer service
GetHuman: So how would you sum up your experience for GetHuman's Detroit Edison (DTE) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not pleased: Had an issue a shut off notice and tried to make a payment over the phone so that the shutt off notice would be cancelled. The only thing he kept telling me that I was too late and even if I had paid the total bill they would still shutt the electricity to my building -- there was nothing he could do about it.
GetHuman: Let's quantify your experience contacting Detroit Edison (DTE). On a scale of 1 to 5, how easy is it go get help on a Detroit Edison (DTE) problem?
~not pleased: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not pleased: I'd give them a five out of five on communication.
GetHuman: And what about Detroit Edison (DTE)'s ability to quickly and effectively address your problem?
~not pleased: For that I would say five out of five.
GetHuman: And finally- any advice for other Detroit Edison (DTE) customers?
~not pleased: Call them early in the day or late. Don't forget any personal or account information you might need for Detroit Edison (DTE) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not pleased taken from his Detroit Edison (DTE) customer service problem that occurred on October 21st, 2017.