Diamond Candles: Got candle as a gift. Burned it, no ring. Love...
A Diamond Candles customer review by GetHuman user ~hoiviks from November 14th, 2017
Background on ~hoiviks's case
GetHuman: ~hoiviks - can you tell our other Diamond Candles customers when your case took place?
~hoiviks: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Diamond Candles, and if so, how?
GetHuman: And which of these common Diamond Candles customer issues best describes the reason you wanted to talk to them?
(Shows ~hoiviks a list of common Diamond Candles problems)
~hoiviks: "Complaint" was why I was trying to call.
~hoiviks's review of Diamond Candles customer service
GetHuman: So how would you sum up your experience for GetHuman's Diamond Candles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hoiviks: Got candle as a gift. Burned it, no ring. Love the scents and no problems with the other candles in order, just the one. Started contacting Diamond Candles on December **th by phone, email and facebook page and still no response as of **th of January!! Will change ratings once this gets taken care of. As big as these candles are, phone support is obviously needed for human interaction and not just internet only!!
GetHuman: Let's quantify your experience contacting Diamond Candles. On a scale of 1 to 5, how easy is it go get help on a Diamond Candles problem?
~hoiviks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hoiviks: I'd give them a one out of five on communication.
GetHuman: And what about Diamond Candles's ability to quickly and effectively address your problem?
~hoiviks: For that I would say one out of five.
GetHuman: And finally- any advice for other Diamond Candles customers?
~hoiviks: Call them early in the day or late. Don't forget any personal or account information you might need for Diamond Candles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hoiviks taken from his Diamond Candles customer service problem that occurred on November 8th, 2017.