Diamond Candles: Was Christmas gift for my wife, and I still hav...
A Diamond Candles customer review by GetHuman user ~Banga871 from November 19th, 2017
Background on ~Banga871's case
GetHuman: ~Banga871 - can you tell our other Diamond Candles customers when your case took place?
~Banga871: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Diamond Candles, and if so, how?
GetHuman: And which of these common Diamond Candles customer issues best describes the reason you wanted to talk to them?
(Shows ~Banga871 a list of common Diamond Candles problems)
~Banga871: "Warranty claim" was why I was trying to call.
~Banga871's review of Diamond Candles customer service
GetHuman: So how would you sum up your experience for GetHuman's Diamond Candles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Banga871: Was Christmas gift for my wife, and I still havent gotten it and then paid for it to be here for Christmas .
GetHuman: Let's quantify your experience contacting Diamond Candles. On a scale of 1 to 5, how easy is it go get help on a Diamond Candles problem?
~Banga871: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Banga871: I'd give them a three out of five on communication.
GetHuman: And what about Diamond Candles's ability to quickly and effectively address your problem?
~Banga871: For that I would say two out of five.
GetHuman: And finally- any advice for other Diamond Candles customers?
~Banga871: Call them early in the day or late. Don't forget any personal or account information you might need for Diamond Candles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Banga871 taken from his Diamond Candles customer service problem that occurred on November 14th, 2017.