DirecTV: Direct tv customer for over ** years.I pay for...
A DirecTV customer review by GetHuman user ~grandpapacker from November 24th, 2017
Background on ~grandpapacker's case
GetHuman: ~grandpapacker - can you tell our other DirecTV customers when your case took place?
~grandpapacker: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~grandpapacker a list of common DirecTV problems)
~grandpapacker: "Cancel service" was why I was trying to call.
~grandpapacker's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grandpapacker: Direct tv customer for over ** years.I pay for the NFL package to watch all oy the Packer games.Game was being shown on FOX and was cut short with * min ** seconds left in the third quarter.Direct TV should have picked up the remainder of the game on channel *** but they didn't.This is the second time this has occurred this year.I should get a partial refund for my payment for the NFL package.I also want to be switched over to the Directv Wireless Genie Mini.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~grandpapacker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grandpapacker: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~grandpapacker: For that I would say one out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~grandpapacker: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grandpapacker taken from his DirecTV customer service problem that occurred on November 17th, 2017.