DirecTV: When we as consumers are we going to take contr...
A DirecTV customer review by GetHuman user GetHuman-80732 from November 17th, 2017
Background on GetHuman-80732's case
GetHuman: GetHuman-80732 - can you tell our other DirecTV customers when your case took place?
GetHuman-80732: Yeah. It was late at night, on November 8th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-80732 a list of common DirecTV problems)
GetHuman-80732: "Service Outage" was why I was trying to call.
GetHuman-80732's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-80732: When we as consumers are we going to take control of things. Tell All broadcasters to lower the cost and give us better programing. I forgot the kids can't do without TV, they might get off their dead asses and have to go outside and play, and god forbid the parents might have to spend some QUALITY time with them. STOP being feed S---, and told it's chocolate pudding. ALL you are paying for is COMMERCIALS.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
GetHuman-80732: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-80732: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
GetHuman-80732: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
GetHuman-80732: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-80732 taken from his DirecTV customer service problem that occurred on November 8th, 2017.