DirecTV: Worked as advertised....just be patient through...
A DirecTV customer review by GetHuman user ~carolina boiler from October 28th, 2017
Background on ~carolina boiler's case
GetHuman: ~carolina boiler - can you tell our other DirecTV customers when your case took place?
~carolina boiler: Yeah. It was middle of the night, on October 19th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~carolina boiler a list of common DirecTV problems)
~carolina boiler: "Technical support" was why I was trying to call.
~carolina boiler's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carolina boiler: Worked as advertised....just be patient through all the prompts until asked is the problem is technical. Pressed * and then was prompted to press * to talk to a person!! Talked to Josia and he was excellent.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~carolina boiler: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carolina boiler: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~carolina boiler: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~carolina boiler: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carolina boiler taken from his DirecTV customer service problem that occurred on October 19th, 2017.