Direct Energy: rude and will not accommodate. They increased...
A Direct Energy customer review by GetHuman user ~moem from November 20th, 2017
Background on ~moem's case
GetHuman: ~moem - can you tell our other Direct Energy customers when your case took place?
~moem: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Direct Energy, and if so, how?
GetHuman: And which of these common Direct Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~moem a list of common Direct Energy problems)
~moem: "Book appointment" was why I was trying to call.
~moem's review of Direct Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~moem: rude and will not accommodate. They increased bill ***% and when I complained I was told it would take two billing cycles to cancel. I'm contacting CT attorney general office * WtIC. I can't be held hostage for two months when all other cancellations take a day
GetHuman: Let's quantify your experience contacting Direct Energy. On a scale of 1 to 5, how easy is it go get help on a Direct Energy problem?
~moem: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~moem: I'd give them a four out of five on communication.
GetHuman: And what about Direct Energy's ability to quickly and effectively address your problem?
~moem: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Energy customers?
~moem: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~moem taken from his Direct Energy customer service problem that occurred on November 19th, 2017.