Direct Express: rude customer service!! i was ripped off by som...
A Direct Express customer review by GetHuman user ~Fvck Direct Express!!!!! from November 26th, 2017
Background on ~Fvck Direct Express!!!!!'s case
GetHuman: ~Fvck Direct Express!!!!! - can you tell our other Direct Express customers when your case took place?
~Fvck Direct Express!!!!!: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Fvck Direct Express!!!!! a list of common Direct Express problems)
~Fvck Direct Express!!!!!: "Setup an account" was why I was trying to call.
~Fvck Direct Express!!!!!'s review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fvck Direct Express!!!!!: rude customer service!! i was ripped off by someone who made charges to my account stealing my money and the guy i got at this company was a complete *** about it. he actually yelled at me and then told me i was not being professional. what the ****???? **no longer doing business here. **** these ********.
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~Fvck Direct Express!!!!!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fvck Direct Express!!!!!: I'd give them a three out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~Fvck Direct Express!!!!!: For that I would say four out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~Fvck Direct Express!!!!!: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fvck Direct Express!!!!! taken from his Direct Express customer service problem that occurred on November 24th, 2017.