Direct Line Insurance: passed from * human (after * mins waiting) to t...
A Direct Line Insurance customer review by GetHuman user GetHuman-300004 from October 29th, 2017
Background on GetHuman-300004's case
GetHuman: GetHuman-300004 - can you tell our other Direct Line Insurance customers when your case took place?
GetHuman-300004: Yes. It was late at night, on October 19th.
GetHuman: Did you reach out to Direct Line Insurance, and if so, how?
GetHuman: And which of these common Direct Line Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-300004 a list of common Direct Line Insurance problems)
GetHuman-300004: "Update account information" was why I was trying to call.
GetHuman-300004's review of Direct Line Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Line Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-300004: passed from * human (after * mins waiting) to the 'loyalty & retention team' & still on hold after ** mins, so hung up!
GetHuman: Let's quantify your experience contacting Direct Line Insurance. On a scale of 1 to 5, how easy is it go get help on a Direct Line Insurance problem?
GetHuman-300004: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-300004: I'd give them a five out of five on communication.
GetHuman: And what about Direct Line Insurance's ability to quickly and effectively address your problem?
GetHuman-300004: For that I would say five out of five.
GetHuman: And finally- any advice for other Direct Line Insurance customers?
GetHuman-300004: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Line Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-300004 taken from his Direct Line Insurance customer service problem that occurred on October 19th, 2017.