Duke Energy (OH & KY): Girl that answered the phone was rude and not h...

A Duke Energy (OH & KY) customer review by GetHuman user ~Noneyabusiness from November 22nd, 2017

Background on ~Noneyabusiness's case

GetHuman: ~Noneyabusiness - can you tell our other Duke Energy (OH & KY) customers when your case took place?
~Noneyabusiness: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Duke Energy (OH & KY), and if so, how?
~Noneyabusiness: I used the 800-544-6900 number I found for on the GetHuman Duke Energy (OH & KY) customer phone number page I was on: Duke Energy (OH & KY) Customer Service Phone Number
GetHuman: And which of these common Duke Energy (OH & KY) customer issues best describes the reason you wanted to talk to them?
(Shows ~Noneyabusiness a list of common Duke Energy (OH & KY) problems)
~Noneyabusiness: "Change Services" was why I was trying to call.

~Noneyabusiness's review of Duke Energy (OH & KY) customer service

GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (OH & KY) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Noneyabusiness: Girl that answered the phone was rude and not helpuful at all. Any questions I asked she didn't know the answer. I asked for a manager and she hung up on me!! HORRIBLE CUSTOMER SERVICE
GetHuman: Let's quantify your experience contacting Duke Energy (OH & KY). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (OH & KY) problem?
~Noneyabusiness: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Noneyabusiness: I'd give them a five out of five on communication.
GetHuman: And what about Duke Energy (OH & KY)'s ability to quickly and effectively address your problem?
~Noneyabusiness: For that I would say three out of five.
GetHuman: And finally- any advice for other Duke Energy (OH & KY) customers?
~Noneyabusiness: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (OH & KY) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Noneyabusiness taken from his Duke Energy (OH & KY) customer service problem that occurred on November 15th, 2017.

Duke Energy (OH & KY)

2.50 of 5 stars | 20 reviews

~Noneyabusiness's Duke Energy (OH & KY) Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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