Duke Energy (OH & KY): The gentleman I spoke with was polite and thoro...

A Duke Energy (OH & KY) customer review by GetHuman user ~Honestbutanonymous from November 27th, 2017

Background on ~Honestbutanonymous's case

GetHuman: ~Honestbutanonymous - can you tell our other Duke Energy (OH & KY) customers when your case took place?
~Honestbutanonymous: Yes. It was evening, on November 26th.
GetHuman: Did you reach out to Duke Energy (OH & KY), and if so, how?
~Honestbutanonymous: I used the 800-544-6900 number I found for on the GetHuman Duke Energy (OH & KY) customer phone number page I was on: Duke Energy (OH & KY) Customer Service Phone Number
GetHuman: And which of these common Duke Energy (OH & KY) customer issues best describes the reason you wanted to talk to them?
(Shows ~Honestbutanonymous a list of common Duke Energy (OH & KY) problems)
~Honestbutanonymous: "Change appointment" was why I was trying to call.

~Honestbutanonymous's review of Duke Energy (OH & KY) customer service

GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (OH & KY) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Honestbutanonymous: The gentleman I spoke with was polite and thorough. Hoping that my problem was taken care of...I will find out later today if the electric gets turned on as is scheduled* if so then my score for "Quality of Service" is a "*".
GetHuman: Let's quantify your experience contacting Duke Energy (OH & KY). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (OH & KY) problem?
~Honestbutanonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Honestbutanonymous: I'd give them a three out of five on communication.
GetHuman: And what about Duke Energy (OH & KY)'s ability to quickly and effectively address your problem?
~Honestbutanonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Duke Energy (OH & KY) customers?
~Honestbutanonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (OH & KY) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Honestbutanonymous taken from his Duke Energy (OH & KY) customer service problem that occurred on November 26th, 2017.

Duke Energy (OH & KY)

2.50 of 5 stars | 20 reviews

~Honestbutanonymous's Duke Energy (OH & KY) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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