E-ZPass New York: Got through this time (before it was auto-hangi...
A E-ZPass New York customer review by GetHuman user ~margaret from November 19th, 2017
Background on ~margaret's case
GetHuman: ~margaret - can you tell our other E-ZPass New York customers when your case took place?
~margaret: Yeah. It was late at night, on November 10th.
GetHuman: Did you reach out to E-ZPass New York, and if so, how?
GetHuman: And which of these common E-ZPass New York customer issues best describes the reason you wanted to talk to them?
(Shows ~margaret a list of common E-ZPass New York problems)
~margaret: "Overcharge/Strange charge" was why I was trying to call.
~margaret's review of E-ZPass New York customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New York customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~margaret: Got through this time (before it was auto-hanging up) and the woman was very cheerful, but her computer was down and she couldn't do anything. She suggested calling back later. Maybe computers would be 'up.'
GetHuman: Let's quantify your experience contacting E-ZPass New York. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New York problem?
~margaret: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~margaret: I'd give them a five out of five on communication.
GetHuman: And what about E-ZPass New York's ability to quickly and effectively address your problem?
~margaret: For that I would say three out of five.
GetHuman: And finally- any advice for other E-ZPass New York customers?
~margaret: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New York to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~margaret taken from his E-ZPass New York customer service problem that occurred on November 10th, 2017.