El Pollo Loco: I was denied the $* add *pieces because I had a...

A El Pollo Loco customer review by GetHuman user ~Anndy from November 12th, 2017

Background on ~Anndy's case

GetHuman: ~Anndy - can you tell our other El Pollo Loco customers when your case took place?
~Anndy: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to El Pollo Loco, and if so, how?
~Anndy: I used the 877-375-4968 number I found for on the GetHuman El Pollo Loco customer phone number page I was on: El Pollo Loco Customer Service Phone Number
GetHuman: And which of these common El Pollo Loco customer issues best describes the reason you wanted to talk to them?
(Shows ~Anndy a list of common El Pollo Loco problems)
~Anndy: "Delivery problem" was why I was trying to call.

~Anndy's review of El Pollo Loco customer service

GetHuman: So how would you sum up your experience for GetHuman's El Pollo Loco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anndy: I was denied the $* add *pieces because I had already bought the family meal(*pieces). The cashier never mentioned the promotion and failed to inform me of the technicallity. The manager had absolutely to management skills and could not make it right. I will never return! It's in Las Vegas, store number ****
GetHuman: Let's quantify your experience contacting El Pollo Loco. On a scale of 1 to 5, how easy is it go get help on a El Pollo Loco problem?
~Anndy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anndy: I'd give them a three out of five on communication.
GetHuman: And what about El Pollo Loco's ability to quickly and effectively address your problem?
~Anndy: For that I would say four out of five.
GetHuman: And finally- any advice for other El Pollo Loco customers?
~Anndy: Call them early in the day or late. Don't forget any personal or account information you might need for El Pollo Loco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anndy taken from his El Pollo Loco customer service problem that occurred on November 5th, 2017.

El Pollo Loco

1.50 of 5 stars | 8 reviews

~Anndy's El Pollo Loco Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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