El Pollo Loco: This Friday March * at location * **** your coo...

A El Pollo Loco customer review by GetHuman user ~nolandwinsor from November 26th, 2017

Background on ~nolandwinsor's case

GetHuman: ~nolandwinsor - can you tell our other El Pollo Loco customers when your case took place?
~nolandwinsor: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to El Pollo Loco, and if so, how?
~nolandwinsor: I used the 877-375-4968 number I found for on the GetHuman El Pollo Loco customer phone number page I was on: El Pollo Loco Customer Service Phone Number
GetHuman: And which of these common El Pollo Loco customer issues best describes the reason you wanted to talk to them?
(Shows ~nolandwinsor a list of common El Pollo Loco problems)
~nolandwinsor: "Cancel a reservation" was why I was trying to call.

~nolandwinsor's review of El Pollo Loco customer service

GetHuman: So how would you sum up your experience for GetHuman's El Pollo Loco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nolandwinsor: This Friday March * at location * **** your cook (Alicia) to the cashier (Charla) to "shut up." It completely ruined my appetite. Is this behavior condoned in your establishments? Not only rude to her co-worker, but also to the patrons at this location. I have never witnessed this behavior and lack of respect before in a restaurants. Please have a talk with your cook there. Why did your manager not take any necessary action(s), to address Alicia's behavior?
GetHuman: Let's quantify your experience contacting El Pollo Loco. On a scale of 1 to 5, how easy is it go get help on a El Pollo Loco problem?
~nolandwinsor: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nolandwinsor: I'd give them a two out of five on communication.
GetHuman: And what about El Pollo Loco's ability to quickly and effectively address your problem?
~nolandwinsor: For that I would say five out of five.
GetHuman: And finally- any advice for other El Pollo Loco customers?
~nolandwinsor: Call them early in the day or late. Don't forget any personal or account information you might need for El Pollo Loco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nolandwinsor taken from his El Pollo Loco customer service problem that occurred on November 18th, 2017.

El Pollo Loco

1.50 of 5 stars | 8 reviews

~nolandwinsor's El Pollo Loco Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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