En Masse Entertainment: Enmasse Support is aweful, They do not respond...
A En Masse Entertainment customer review by GetHuman user ~enmasse sucks from November 21st, 2017
Background on ~enmasse sucks's case
GetHuman: ~enmasse sucks - can you tell our other En Masse Entertainment customers when your case took place?
~enmasse sucks: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to En Masse Entertainment, and if so, how?
GetHuman: And which of these common En Masse Entertainment customer issues best describes the reason you wanted to talk to them?
(Shows ~enmasse sucks a list of common En Masse Entertainment problems)
~enmasse sucks: "None of those really matches why I wanted to contact En Masse Entertainment that day." was why I was trying to contact.
~enmasse sucks's review of En Masse Entertainment customer service
GetHuman: So how would you sum up your experience for GetHuman's En Masse Entertainment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~enmasse sucks: Enmasse Support is aweful, They do not respond for days at a time, the live chat button is just there for show, they dont ever open live chat for people. God aweful support, dont bother with this company
GetHuman: Let's quantify your experience contacting En Masse Entertainment. On a scale of 1 to 5, how easy is it go get help on a En Masse Entertainment problem?
~enmasse sucks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~enmasse sucks: I'd give them a three out of five on communication.
GetHuman: And what about En Masse Entertainment's ability to quickly and effectively address your problem?
~enmasse sucks: For that I would say four out of five.
GetHuman: And finally- any advice for other En Masse Entertainment customers?
~enmasse sucks: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for En Masse Entertainment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~enmasse sucks taken from his En Masse Entertainment customer service problem that occurred on November 16th, 2017.