En Masse Entertainment: Need to change my email because the old one got...
A En Masse Entertainment customer review by GetHuman user GetHuman-14443 from November 20th, 2017
Background on GetHuman-14443's case
GetHuman: GetHuman-14443 - can you tell our other En Masse Entertainment customers when your case took place?
GetHuman-14443: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to En Masse Entertainment, and if so, how?
GetHuman: And which of these common En Masse Entertainment customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-14443 a list of common En Masse Entertainment problems)
GetHuman-14443: "None of those really matches why I wanted to contact En Masse Entertainment that day." was why I was trying to contact.
GetHuman-14443's review of En Masse Entertainment customer service
GetHuman: So how would you sum up your experience for GetHuman's En Masse Entertainment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-14443: Need to change my email because the old one got deactivated by comcast, but they have no live chat and I can't sign in to submit a ticket because they keep trying to send a code to the deactivated email.
GetHuman: Let's quantify your experience contacting En Masse Entertainment. On a scale of 1 to 5, how easy is it go get help on a En Masse Entertainment problem?
GetHuman-14443: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-14443: I'd give them a five out of five on communication.
GetHuman: And what about En Masse Entertainment's ability to quickly and effectively address your problem?
GetHuman-14443: For that I would say two out of five.
GetHuman: And finally- any advice for other En Masse Entertainment customers?
GetHuman-14443: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for En Masse Entertainment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-14443 taken from his En Masse Entertainment customer service problem that occurred on November 15th, 2017.