En Masse Entertainment: They said what needed to be said. But it was de...
A En Masse Entertainment customer review by GetHuman user ~0123456789876543210 from November 16th, 2017
Background on ~0123456789876543210's case
GetHuman: ~0123456789876543210 - can you tell our other En Masse Entertainment customers when your case took place?
~0123456789876543210: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to En Masse Entertainment, and if so, how?
GetHuman: And which of these common En Masse Entertainment customer issues best describes the reason you wanted to talk to them?
(Shows ~0123456789876543210 a list of common En Masse Entertainment problems)
~0123456789876543210: "None of those really matches why I wanted to contact En Masse Entertainment that day." was why I was trying to contact.
~0123456789876543210's review of En Masse Entertainment customer service
GetHuman: So how would you sum up your experience for GetHuman's En Masse Entertainment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~0123456789876543210: They said what needed to be said. But it was definitely no customer service. It was only through text, and they were not forgiving. Although no derogatory terms were spun out, it was indeed clear that they had no intention of helping a PAYING customer who invested $** into their product. I made a mistake one which I shouldn't have made, but they made no intentions to help me. Only stating that they could not.
GetHuman: Let's quantify your experience contacting En Masse Entertainment. On a scale of 1 to 5, how easy is it go get help on a En Masse Entertainment problem?
~0123456789876543210: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~0123456789876543210: I'd give them a three out of five on communication.
GetHuman: And what about En Masse Entertainment's ability to quickly and effectively address your problem?
~0123456789876543210: For that I would say one out of five.
GetHuman: And finally- any advice for other En Masse Entertainment customers?
~0123456789876543210: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for En Masse Entertainment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~0123456789876543210 taken from his En Masse Entertainment customer service problem that occurred on November 7th, 2017.