Enterprise Rent-A-Car: I set up the rental one week in advance. I then...
A Enterprise Rent-A-Car customer review by GetHuman user ~Powercom,llc from November 6th, 2017
Background on ~Powercom,llc's case
GetHuman: ~Powercom,llc - can you tell our other Enterprise Rent-A-Car customers when your case took place?
~Powercom,llc: Yeah. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Enterprise Rent-A-Car, and if so, how?
GetHuman: And which of these common Enterprise Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows ~Powercom,llc a list of common Enterprise Rent-A-Car problems)
~Powercom,llc: "Complaint" was why I was trying to call.
~Powercom,llc's review of Enterprise Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Enterprise Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Powercom,llc: I set up the rental one week in advance. I then called to confirm on the day of. Both times they assured me the vehicle would be ready when I arrived. I waited while they ordered on from another location. It arrived with the fuel light on and very dirty inside.*Enterprise also charged $***.** on my card without my permission. Said they tried to call for the past few days and left voice mails. That was not true. My office line is forwarded to my cell so I never miss a call. They said the notes were in their computer. I showed up with my called ID list and asked to compare. They suddenly changed their story to the one call they made that I returned within * mins. Beware of Enterprise and double check your bill.
GetHuman: Let's quantify your experience contacting Enterprise Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Enterprise Rent-A-Car problem?
~Powercom,llc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Powercom,llc: I'd give them a four out of five on communication.
GetHuman: And what about Enterprise Rent-A-Car's ability to quickly and effectively address your problem?
~Powercom,llc: For that I would say three out of five.
GetHuman: And finally- any advice for other Enterprise Rent-A-Car customers?
~Powercom,llc: Call them early in the day or late. Don't forget any personal or account information you might need for Enterprise Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Powercom,llc taken from his Enterprise Rent-A-Car customer service problem that occurred on October 31st, 2017.