Equator.com: The person that answered the phone was named Br...
A Equator.com customer review by GetHuman user ~4417 from November 24th, 2017
Background on ~4417's case
GetHuman: ~4417 - can you tell our other Equator.com customers when your case took place?
~4417: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Equator.com, and if so, how?
GetHuman: And which of these common Equator.com customer issues best describes the reason you wanted to talk to them?
(Shows ~4417 a list of common Equator.com problems)
~4417: "Overcharge/Strange charge" was why I was trying to call.
~4417's review of Equator.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Equator.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~4417: The person that answered the phone was named Brenda, I think. She was very hard to understand and extremely rude. I asked her about inputting into the Equator system and was informed that was a lender problem. Call them. I would think that if you provide the software, you would be able to answer simple questions about it.
GetHuman: Let's quantify your experience contacting Equator.com. On a scale of 1 to 5, how easy is it go get help on a Equator.com problem?
~4417: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~4417: I'd give them a one out of five on communication.
GetHuman: And what about Equator.com's ability to quickly and effectively address your problem?
~4417: For that I would say two out of five.
GetHuman: And finally- any advice for other Equator.com customers?
~4417: Call them early in the day or late. Don't forget any personal or account information you might need for Equator.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~4417 taken from his Equator.com customer service problem that occurred on November 17th, 2017.