Equator.com: quicker than I thought only negative is that t...
A Equator.com customer review by GetHuman user ~Shannon from November 21st, 2017
Background on ~Shannon's case
GetHuman: ~Shannon - can you tell our other Equator.com customers when your case took place?
~Shannon: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Equator.com, and if so, how?
GetHuman: And which of these common Equator.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Shannon a list of common Equator.com problems)
~Shannon: "Eligibility question" was why I was trying to call.
~Shannon's review of Equator.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Equator.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shannon: quicker than I thought only negative is that this number should be easily posted on the website. I had to google this
GetHuman: Let's quantify your experience contacting Equator.com. On a scale of 1 to 5, how easy is it go get help on a Equator.com problem?
~Shannon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shannon: I'd give them a one out of five on communication.
GetHuman: And what about Equator.com's ability to quickly and effectively address your problem?
~Shannon: For that I would say two out of five.
GetHuman: And finally- any advice for other Equator.com customers?
~Shannon: Call them early in the day or late. Don't forget any personal or account information you might need for Equator.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shannon taken from his Equator.com customer service problem that occurred on November 17th, 2017.