Equifax: Customer service person could not answer any of...
A Equifax customer review by GetHuman user GetHuman-260896 from November 5th, 2017
Background on GetHuman-260896's case
GetHuman: GetHuman-260896 - can you tell our other Equifax customers when your case took place?
GetHuman-260896: Sure. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-260896 a list of common Equifax problems)
GetHuman-260896: "Question" was why I was trying to call.
GetHuman-260896's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-260896: Customer service person could not answer any of my questions regarding why name and address has not been updated in * years, when the other credit unions had no problem with name and address changes, just said "we need documents, we need documents"
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
GetHuman-260896: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-260896: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
GetHuman-260896: For that I would say four out of five.
GetHuman: And finally- any advice for other Equifax customers?
GetHuman-260896: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-260896 taken from his Equifax customer service problem that occurred on October 30th, 2017.