Equifax: I got a phone call from a company in the states...
A Equifax customer review by GetHuman user ~bernard prudhomme from November 1st, 2017
Background on ~bernard prudhomme's case
GetHuman: ~bernard prudhomme - can you tell our other Equifax customers when your case took place?
~bernard prudhomme: Yup. It was morning, on October 26th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~bernard prudhomme a list of common Equifax problems)
~bernard prudhomme: "Check credit score" was why I was trying to call.
~bernard prudhomme's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bernard prudhomme: I got a phone call from a company in the states informing me I had won a contest on the internet which was a trip to Orlando Florida which was worth $*,*** and needed to put $***.** up front.They knew all of my info-address-phone-and that I had a card with Visa.They only asked for my expirey date of the card.I said I do not give that info over the phone -she was persistant so I hung up.Im afraid of identity theft.Equifax does not have an email address available at this time and they are closed right now.Is it possible they could do something to my pensions or credit?
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~bernard prudhomme: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bernard prudhomme: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~bernard prudhomme: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~bernard prudhomme: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bernard prudhomme taken from his Equifax customer service problem that occurred on October 26th, 2017.