Equifax: i was a victim of fraud and i put a request in...
A Equifax customer review by GetHuman user ~407WR from November 20th, 2017
Background on ~407WR's case
GetHuman: ~407WR - can you tell our other Equifax customers when your case took place?
~407WR: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~407WR a list of common Equifax problems)
~407WR: "Account access" was why I was trying to call.
~407WR's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~407WR: i was a victim of fraud and i put a request in equifax to get this fix. i have sent all types of paper work to these people to get this fix and its been * years and till this day these people have some other name on my file then the one i request. it very frustrating when something so simply it take these people so long to correct. the women i spoke to said she would like in to my file to see if they had recieved any of my paper work i had sent them over this past * years. she left me on hold for ** mintues and when she gets back on the line she tells me if their was anything else i can help you with? i reply yes were you able to pull anything up on my file. her stupid response after placing me on hold for ** minutes is oh no sorry could not pull up your account...this company is a joke.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~407WR: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~407WR: I'd give them a one out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~407WR: For that I would say four out of five.
GetHuman: And finally- any advice for other Equifax customers?
~407WR: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~407WR taken from his Equifax customer service problem that occurred on November 13th, 2017.