Evenflo: Absolutely poor service. Sent back a defective...
A Evenflo customer review by GetHuman user ~Anonymous from November 7th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Evenflo customers when your case took place?
~Anonymous: Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Evenflo, and if so, how?
GetHuman: And which of these common Evenflo customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Evenflo problems)
~Anonymous: "Returns" was why I was trying to call.
~Anonymous's review of Evenflo customer service
GetHuman: So how would you sum up your experience for GetHuman's Evenflo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Absolutely poor service. Sent back a defective product (high chair) and extra accessories which I purchased. Mailed it all in one package and was told it was not all received so I would not be credited for the full amount. After persisting, was credited but not for the shipping. I really had to be firm and not give up on getting my credit, but was unsuccessful in getting the shipping back. I was not treated with the respect I was due and I was very disappointed. I had good dealings with the company a couple of years ago, but, boy... have things changed. I will not buy any more Evenflo products for my small children. Buyer beware... shoddy product (I was told that market conditions warranted that they not make the higher quality chairs anymore) and poor customer service.
GetHuman: Let's quantify your experience contacting Evenflo. On a scale of 1 to 5, how easy is it go get help on a Evenflo problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Evenflo's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Evenflo customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Evenflo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Evenflo customer service problem that occurred on October 30th, 2017.