I spoke to Tyler at the Eventbrite Customer Sup...
A Eventbrite customer review by GetHuman user ~DiegoT from November 28th, 2017
Background on ~DiegoT's case
GetHuman: ~DiegoT - can you tell our other Eventbrite customers when your case took place?
~DiegoT: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Eventbrite, and if so, how?
GetHuman: And which of these common Eventbrite customer issues best describes the reason you wanted to talk to them?
(Shows ~DiegoT a list of common Eventbrite problems)
~DiegoT: "Lower my bill" was why I was trying to contact.
~DiegoT's review of Eventbrite customer service
GetHuman: So how would you sum up your experience for GetHuman's Eventbrite customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DiegoT: I spoke to Tyler at the Eventbrite Customer Support and he was very clear and helpful. The only thing I'd change is the automated menu before you get to the representative, it should tell you to stay on the line to speak to a rep.
GetHuman: Let's quantify your experience contacting Eventbrite. On a scale of 1 to 5, how easy is it go get help on a Eventbrite problem?
~DiegoT: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DiegoT: I'd give them a five out of five on communication.
GetHuman: And what about Eventbrite's ability to quickly and effectively address your problem?
~DiegoT: For that I would say four out of five.
GetHuman: And finally- any advice for other Eventbrite customers?
~DiegoT: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Eventbrite to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DiegoT taken from his Eventbrite customer service problem that occurred on November 19th, 2017.