Eventbrite: Very poor marketing assistance. They offer no s...
A Eventbrite customer review by GetHuman user ~John Gammell from November 19th, 2017
Background on ~John Gammell's case
GetHuman: ~John Gammell - can you tell our other Eventbrite customers when your case took place?
~John Gammell: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to Eventbrite, and if so, how?
GetHuman: And which of these common Eventbrite customer issues best describes the reason you wanted to talk to them?
(Shows ~John Gammell a list of common Eventbrite problems)
~John Gammell: "Refund a Charge" was why I was trying to contact.
~John Gammell's review of Eventbrite customer service
GetHuman: So how would you sum up your experience for GetHuman's Eventbrite customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Gammell: Very poor marketing assistance. They offer no services to assist in polishing up the event before publishing. There is zero hands-on with Eventbrite. I recommend using Constant Contact for a much more professional and personal approach.
GetHuman: Let's quantify your experience contacting Eventbrite. On a scale of 1 to 5, how easy is it go get help on a Eventbrite problem?
~John Gammell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Gammell: I'd give them a five out of five on communication.
GetHuman: And what about Eventbrite's ability to quickly and effectively address your problem?
~John Gammell: For that I would say five out of five.
GetHuman: And finally- any advice for other Eventbrite customers?
~John Gammell: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Eventbrite to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Gammell taken from his Eventbrite customer service problem that occurred on November 13th, 2017.