Evernote fails at customer service
A Evernote customer review by GetHuman user GetHuman-sboosing from December 4th, 2017
Background on GetHuman-sboosing's case
GetHuman: GetHuman-sboosing - can you tell our other Evernote customers when your case took place?
GetHuman-sboosing: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Evernote, and if so, how?
GetHuman: And which of these common Evernote customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sboosing a list of common Evernote problems)
GetHuman-sboosing: "Change plan" was why I was trying to call.
GetHuman-sboosing's review of Evernote customer service
GetHuman: So how would you sum up your experience for GetHuman's Evernote customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sboosing: Evernote fails at customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-sboosing: Its a voicemail box... to receive an email! Not useful!!! All communication even for premium users is via email! I feel unimportant by the means of their customer service.
GetHuman: Let's quantify your experience contacting Evernote. On a scale of 1 to 5, how easy is it go get help on a Evernote problem?
GetHuman-sboosing: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sboosing: I'd give them a three out of five on communication.
GetHuman: And what about Evernote's ability to quickly and effectively address your problem?
GetHuman-sboosing: For that I would say one out of five.
GetHuman: And finally- any advice for other Evernote customers?
GetHuman-sboosing: Call them early in the day or late. Don't forget any personal or account information you might need for Evernote to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sboosing taken from his Evernote customer service problem that occurred on November 25th, 2017.