Evernote: No email available at all, there are hints of a...
A Evernote customer review by GetHuman user GetHuman-439652 from November 27th, 2017
Background on GetHuman-439652's case
GetHuman: GetHuman-439652 - can you tell our other Evernote customers when your case took place?
GetHuman-439652: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to Evernote, and if so, how?
GetHuman: And which of these common Evernote customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-439652 a list of common Evernote problems)
GetHuman-439652: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-439652's review of Evernote customer service
GetHuman: So how would you sum up your experience for GetHuman's Evernote customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-439652: No email available at all, there are hints of a Live CHAT portal, but searched in circles for ** mins and never found it. It's obvious that this company wants your $ but do not want to have to communicate with customers. Pathetic support.
GetHuman: Let's quantify your experience contacting Evernote. On a scale of 1 to 5, how easy is it go get help on a Evernote problem?
GetHuman-439652: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-439652: I'd give them a one out of five on communication.
GetHuman: And what about Evernote's ability to quickly and effectively address your problem?
GetHuman-439652: For that I would say four out of five.
GetHuman: And finally- any advice for other Evernote customers?
GetHuman-439652: Call them early in the day or late. Don't forget any personal or account information you might need for Evernote to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-439652 taken from his Evernote customer service problem that occurred on November 20th, 2017.