called EVERNOTE actually got a human to speak...

A Evernote customer review by GetHuman user GetHuman-macedos from November 29th, 2017

Background on GetHuman-macedos's case

GetHuman: GetHuman-macedos - can you tell our other Evernote customers when your case took place?
GetHuman-macedos: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Evernote, and if so, how?
GetHuman-macedos: I used the 650-257-0885 number I found for on the GetHuman Evernote customer phone number page I was on: Evernote Customer Service Phone Number
GetHuman: And which of these common Evernote customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-macedos a list of common Evernote problems)
GetHuman-macedos: "Lower my bill" was why I was trying to call.

GetHuman-macedos's review of Evernote customer service

GetHuman: So how would you sum up your experience for GetHuman's Evernote customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-macedos: called EVERNOTE actually got a human to speak to me explained the situation and th person said he could fix my problem I was having with EN(not syncing note from cell to laptop) but it would cost $***.** wanted my credit card *. Thought it was a scam so disconnected shut down my computer.*Next day I I decided to sign up for the upgraded version . Took my CC* and was billed for **.** but when I went to down load product no response from EN.**Very poor way to treat a customer. I'm waiting for my email response, but if it doesent come soon properly sent a registered letter to the company address cancelling my service.*I relly liked using EN, but I depend on "proper customer service" WILL NOT RECOMMEND EN TO ANYONE.
GetHuman: Let's quantify your experience contacting Evernote. On a scale of 1 to 5, how easy is it go get help on a Evernote problem?
GetHuman-macedos: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-macedos: I'd give them a one out of five on communication.
GetHuman: And what about Evernote's ability to quickly and effectively address your problem?
GetHuman-macedos: For that I would say two out of five.
GetHuman: And finally- any advice for other Evernote customers?
GetHuman-macedos: Call them early in the day or late. Don't forget any personal or account information you might need for Evernote to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-macedos taken from his Evernote customer service problem that occurred on November 22nd, 2017.


1.22 of 5 stars | 52 reviews

GetHuman-macedos's Evernote Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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